Refund policy

 

WE CURRENTLY DO NOT OFFER ANY RETURNS ON PHYSICAL OR DIGITAL PRODUCTS SOLD ON WWW.KAINUANUTRITION.COM. 

 Please be advised that we only offer standard shipping and there may be delays during the holiday season. If you need a product by a certain date be sure to order with plenty of advance notice.

*During product launches and restocks please expect slower processing times. We aim to get orders out within 3 business days (M-F), but at times processing orders can take up to 7 business days. Our team does not work on the weekends to fulfill orders as shipping couriers are not working either for pickups or drop offs.

RETURNS

We currently do not offer any returns on physical or digital products sold on www.kainuanutrition.com. 

 

In the event that any package is returned to our facility, we will offer to reship it for $8. You will receive an invoice which must be paid prior to shipping. If we incur additional postage fees, you will also be responsible for these fees prior to the item being shipped. These fees will be detailed directed with the customer. Please note that we cannot bypass this reshipment fee.

Unfortunately once an order is placed, we will not be able to cancel the order. Thank you for your understanding. 

 

PHYSICAL PRODUCTS TERMS & CONDITIONS 

KAINUA Nutrition reserves the right to modify or change product specifications as required in order to improve our product range and availability. This will only be done when we consider the alternate product to be of equal or better quality. We recommend that you immediately inspect any product upon delivery to you to ensure that you are completely satisfied with the product, including that the product is of acceptable quality and matches the description of the product. 

Faulty Product 
If you receive a product, which is faulty at time of delivery please contact KAINUA Nutrition directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorized by KAINUA Nutrition.  Return costs of faulty products to be assessed will be at the expense of KAINUA Nutrition.  Faulty products must be returned in the condition received by you with all original packaging, accessories and/or manuals. 

Incorrectly Described Product 
KAINUA Nutrition tries its best to present the products accurately. KAINUA Nutrition makes no warranty or representation that the information provided by our suppliers in relation to the product description is accurate, reliable and complete. 

If you receive a product which is incorrectly described please contact KAINUA Nutrition directly to arrange the return of the original item and a replacement product to be provided (subject to availability). All returns must be authorized by KAINUA Nutrition.  Return costs of incorrectly described products to be assessed will be at the expense of KAINUA Nutrition.  Incorrectly described products must be returned in the condition received by you with all original packaging, accessories and/or manuals.  

Change of Mind – Refunds/Exchanges 
Please choose carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please visit our help site.

Adjustment of Order Information

All orders are considered final at time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact support@kainuanutrition.com immediately. Once an order is placed, there is no guarantee that it can be altered or changed in any way however, we will endeavour to accommodate where possible. 

Please note contacting carriers directly is the responsibility of the customer.

Tax, duty and customs charges

Customers located international may be required to pay sales tax, duty and/or custom charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ deepening on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. KAINUA Nutrition is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Goods Damaged/Lost in Transit 
If any goods arrive damaged, please contact our Customer Care Team as soon as possible. KAINUA Nutrition will arrange to have the damaged goods returned to our office or manufacturer and a replacement of the product to be provided (subject to availability). Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You must notify KAINUA Nutrition of the damage within 48 hours of delivery providing full details of the damage along with your order/invoice number.

In the event that you are unable to access your ebooks purchased prior to July 2019 KAINUA Nutrition will request a screenshot of your order confirmation email. Upon receipt access to purchased guides only will be issued via Dropbox. In the event that you cannot access a guide purchased after July 1, 2019 KAINUA Nutrition will reset your link to access your purchase. KAINUA Nutrition has the right to refuse a reset if they notice anything suspicious on your purchase profile or download history. Please note KAINUA Nutrition is not responsible for refunding any customers who choose to make multiple purchases of the same guides because they lose access to them. It is the customer’s responsibility to request assistance via email at support@kainuanutrition.com. We do not offer refunds under any circumstances due to the downloadable nature of our products. The customer is responsible for their purchases.